At the time of delivery, any appliances that are found to be damaged, faulty or incorrect should be returned on the delivery vehicle and not signed for. A valid signature is required on delivery, which legally establishes that you received the goods in good condition and transfers ownership to you.

Where appliances have been delivered, any items found to be damaged, faulty or incorrect should be reported to us as soon as possible.

Damaged or faulty appliances may be subject to an inspection by our service engineer and will be repaired or replaced at the engineer’s discretion.


You have the right (provided that delivered appliances have not been installed and used) to cancel the contract at any time up to the end of 14 calendar days after the day on which you receive the goods (see below).

To exercise your right of cancellation, you must give written notice to us by hand, post or email, at the address or email addresses shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, although we recognise that you may wish to unpack the goods and look at them, the goods must be returned to us at your own cost in an unused condition and in the original packaging to protect the product during transit. We will collect any appliances from you at a fee not exceeding the direct costs of recovering the goods.

You must take reasonable care to ensure the appliances are not damaged until they are collected.

We will refund or recredit you within 14 days of receiving the returned items for any sum that has been paid by you or debited from your credit card for the goods and initial delivery charge, less the cost of return. Please note that a deduction may be made if goods have been used or damaged.

Cancellation and general contact details:
For Appliance Returns:
Post: Home Deliveries Team, Glen Dimplex Home Appliances Limited, Stoney Lane, Prescot, Merseyside, L35 2XW
Telephone: 0845 408 0050
Opening times: Monday to Thursday 8:00am-5:00pm, Friday 8:00am-4:30pm , Saturday to Sunday closed

Our website uses cookies so that you can place orders and to provide you with a better viewing experience. By continuing to use our website you agree to this, or find how to manage cookies.