Terms and Conditions of Sale

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

1. Formation of the contract

1.1 These terms of sale apply to all goods supplied by us, Glen Dimplex Home Appliances Limited ("GDHA", “we”, “us”). Registered office Stoney Lane , Prescot, Merseyside , L35 2XW . Registered Number 2692306 (England and Wales ), VAT No. 287 131 550.

1.2 No contract exists between you and us for the sale of any goods until we have received your order and a confirmation of that order, which may be printed by you, has been displayed on your computer monitor screen or received via the post. Once you have received this confirmation, there is a binding legal contract between us.

1.3 The contract is subject to your right of cancellation (see below).

1.4 We may change these terms and conditions of sale without notice to you in relation to future sales.

2. Description and price of the goods and/or services

2.1 The description and price of the goods and/or services you order will be as shown on our website at the time you place your order.

2.2 The goods and/or services are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you by email or by telephone as soon as possible, and offer you an alternative product or refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods and/or services.

2.3 Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods and/or services.

2.4 In addition to the price, you may be required to pay a delivery charge for the goods, as shown in the section of our website about delivery.

2.5 The price of the goods and/or services and delivery charges are inclusive of VAT.

3. Payment

3.1 Payment for the goods and/or services and delivery charges can be made by any method shown on our website at the time you place your order.

4. Delivery

4.1 The goods and/or services you order will be delivered and/or performed at the address you give when you place your order. Deliveries are not made and services will not be performed outside the United Kingdom and Northern Ireland.

4.2 If there is no one at the address given who is competent to accept delivery of the goods and/or performance of the services, you will be notified of an alternative delivery date. For goods or services where a date of delivery has been agreed and which require a signature to confirm acceptance, which is not available, a £30 fee may be chargeable to re-book a failed delivery.

4.3 If delivery and/or performance of the services cannot be made at your address, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery and/or performance. The refund or re-credit will be made within 30 days of informing you that the delivery and/or performances cannot be made.

4.4 Every effort will be made to deliver the goods and/or perform the services as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery and/or performance. In this case, we will inform you as soon as possible.

4.5 You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

5. Your right of cancellation

5.1 Where the contract is for the sale of goods, you have the right (subject to paragraph 5.3) to cancel the contract at any time up to the end of 14 calendar days after the day on which you receive the goods (see below).

5.2 To exercise your right of cancellation, you must give written notice to us by hand, post or email, at the address or email addresses shown below (see paragraph 5.6), giving details of the goods ordered and (where appropriate) their delivery.

5.3 If you exercise your right of cancellation after the goods have been delivered to you, although we recognise that you may wish to unpack the goods and look at them, the goods must be returned to us at your own cost in an unused condition and in the original packaging to protect the product during transit. We will collect appliances from you at a fee not exceeding the direct costs of recovering the goods.

5.4 You must take reasonable care to ensure the appliances are not damaged until they are collected.

5.5 Once you have notified us that you are cancelling the contract subject to paragraphs 5.1 and 5.2 above, we will refund or recredit you within 14 days of receiving the returned items for any sum that has been paid by you or debited from your credit card for the goods and initial delivery charge, less the cost of return. Please note that a deduction may be made if goods have been used or damaged.

5.6 Cancellation and general contact details:
For Appliance returns:
In writing: Home Deliveries Team, Glen Dimplex Home Appliances Limited, Stoney Lane, Prescot, Merseyside, L35 2XW
By e-mail: productsales@gdha.com
By telephone: 0845 408 0050
Opening times: Monday to Thursday 8:00am-5:00pm, Friday 8:00am-4:30pm, Saturday to Sunday closed

For Spare Parts and Kitchen Essentials Returns:
In writing: Spares Sales Team, Glen Dimplex Home Appliances Limited, Stoney Lane, Prescot, Merseyside, L35 2XW
By e-mail: websales@gdha.com
By telephone: 0845 408 0050
Opening times: Monday to Thursday 8:00am-5:00pm, Friday 8:00am-4:30pm , Saturday to Sunday closed

6. Warranty

6.1 All goods supplied by us are warranted free from defects for the period stated on the product packaging (which in the case of most of our products is 12 months) from the date of supply. This warranty does not affect your statutory rights as a consumer.

6.2 All services performed by us will be performed with all due skill and care. This warranty does not affect your statutory rights as a consumer.

6.3 The warranty contained in paragraph 6.1 does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval.

6.4 6.4 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods and/or services, you should notify us in writing at the postal address or email address shown above.

7. Data protection

Please read our Privacy Policy, which explains how we use and protect the information that you provide to us.

8. Applicable law

8.1 These terms and conditions of sale and the supply of the goods and/or services will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract

Our website uses cookies so that you can place orders and to provide you with a better viewing experience. By continuing to use our website you agree to this, or find how to manage cookies.